Privacy policy

Henry Paulet Design - Privacy Policy

Last Updated: 10/08/2024

Henry Paulet Design ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website and make bookings through our platform.

1. Information We Collect

a. Personal Information
When you book equipment or contact us through our website, we may collect personal information such as:

• Name
• Company name (if applicable)
• Email address
• Phone number
• Billing and delivery address
• Payment details (e.g., credit card information, EFT details)
• Any other information you provide during the booking process

b. Non-Personal Information
We may also collect non-personal information about your interaction with our website, including:

• Browser type and version
• Device type and operating system
• IP address
• Pages visited and time spent on the website
• Referring website or search engine

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing Bookings: To manage and fulfill your equipment hire orders, process payments, and provide customer support.
• Communication: To send you updates, confirmations, invoices, and notifications regarding your bookings or our services.
• Improving Our Services: To analyze usage patterns and improve the content, functionality, and user experience of our website.
• Marketing: To inform you of promotions, special offers, and updates related to our services. You may opt out of marketing communications at any time.
• Legal Compliance: To comply with legal obligations, resolve disputes, enforce our terms and conditions, and protect our rights and interests.

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering equipment, or providing other business services.
• Legal Requirements: We may disclose your information if required by law, court order, or legal process, or if we believe such action is necessary to comply with legal obligations or protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request the correction of any inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.
• Opt-Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in the communication or contacting us directly.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 16, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Henry Paulet Design
Email: [email protected]
Phone: 03 7065 6405